Frequently Asked Questions

Frequently Asked Questions

Registration & CPD

Who can attend BVA Live?

How can I register for BVA Live?

What happens after I signed up for the Show?

How can I make changes to my Registration?

How much does it cost to attend?

What is included in my conference pass?

When will I receive my ticket?

Can I cancel my registration?

Can I transfer my ticket to another person?

How can I pay for my registration fees?

I am having trouble signing up, what can I do?

What sessions can I attend?

How many CPD hours will I receive?

How do I obtain my CPD certificate?

Will presentations or recordings be available for purchase?

Registration

Who Can Attend BVA Live?

Although the clinical conference is aimed at small animal veterinarians - there's something for all members of the veterinary team at BVA Live. This includes:

  • Veterinary Surgeons
  • Veterinary Nurses
  • Veterinary Assistants
  • Veterinary Students
  • Practice Owners/Managers

 

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What Happens After I Signed Up For The Show?

Once you are registered you will:

  • Receive a confirmation with your registration code and receipt.
  • Be the first to hear about programme and speaker updates.
  • Get exclusive news and discounts from our exhibitors.
  • Your delegate badge will arrive in the mail about two weeks before the show.

 

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How Can I Make Changes To My Registration?

You can edit your registration details any time by calling us at +44 (0) 2476 719 687 or email bvalive@closerstillmedia.com.

Please be aware that we send our tickets by mail prior to the show. You may edit your details until the 28th May to receive your amended badge by mail. Alternatively, you can also amend your information onsite. 

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How Much Does It Cost To Attend?

The pricing increases throughout the year. The sooner you book, the more you save.

BVA members receive further discounts on registration. Please use your membership number when booking and the discount will be automatically applied. 

To discuss group bookings, student rates and further discounts, please call our delegate liaison team, on +44 (0) 2476 719 687 or email bvalive@closerstillmedia.com.

 

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What Is Included In My Conference Pass?

Registration includes full access to both days to the exhibition hall and all theatres  - as well as lunch vouchers to keep you fuelled! 

For more information and for registration assistance, please let us know by calling us on +44 (0) 2476 719 687 or emailing bvalive@closerstillmedia.com.

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When Will I Receive My Ticket?

Your ticket(s) are being sent about three weeks prior to the show via mail. If you signed up after the 28th May you can print your ticket onsite at the registration area using your registration code that you have been emailed previously. 

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Can I Cancel My Registration?

Cancellation: Delegates may receive a refund up until 30th April 2021 (less a service fee of 25%). Places may be transferred to attend another CloserStill Media Veterinary Event before the BVA live conference, or to a colleague without incurring any extra fees. Conference passes cannot be resold or rolled over to the following year more than once.

If you have any questions please contact bvalive@closerstillmedia.com

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Can I Transfer My Ticket To Another Person?

If you are not able to attend once you've registered, your pass is transferable to another member of your practice at any time. Please contact us by calling us on +44 (0) 2476 719 687 or emailing bvalive@closerstillmedia.com to transfer the ticket.

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How Can I Pay For My Registration Fees?

At the moment we only accept the registration via any VISA, MasterCard, American Express, Maestro and Solo. Please note that all fees need to be paid in full at the time of registration. If you have any issues registering please contact us on +44 (0) 2476 719 687 or send an email to bvalive@closerstillmedia.com.

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Are There Any Discounted Tickets Available?

Group discounts, as well as discounted tickets for students, are available. BVA members will also receive discounts on the best available price. For more information please contact us on +44 (0) 2476 719 687 or send an email to bvalive@closerstillmedia.com

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I Am Having Trouble Signing Up, What Can I Do?

We apologise for any issues you may have, please contact us by calling us on +44 (0) 2476 719 687 or emailing bvalive@closerstillmedia.com and we are happy to help you any time.

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Opening Times & Venue

When does the show open?

  • 8:15AM - 6:00PM on Thursday, 24th June
  • 8:15AM - 5:00PM on Friday,  25th June 
     

The registration area is open from 7:45AM each day, be sure to arrive promptly to ensure an early start to the event.

Click here for a venue map of the NEC Birmingham

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Travel & Accommodation

Do you recommend any hotels?

In partnership with Event Express, we've secured discounted rates at a selection of Birmingham hotels. We're able to offer you convenient and affordable options for your trip to Birmingham. Event Express is the only hotel provider endorsed by BVA Live, and we encourage you to book through them early for the best selection and price.

Book your stay

Need Help? If you have any questions or would like to reserve alternative accommodation, please contact Event Express directly on +44 (0)1905 732 737 or email reservations@eventexpressuk.com.

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What is the best way to get to the venue?

Virtually all roads lead to BVA Live, whether you're travelling by train, plane, or car. There are various options available, please visit our travel section to find your best way.

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What public transport is available to use?

Getting around Birmingham and the region is easy thanks to the great network of public transport, including buses, trams and trains

Network West Midlands has all the online timetables and fare information you need with easy ticket buying and route planning. 

More and more local buses have facilities such as low floors for easy access for wheelchair users and pushchairs. Please remember that you need to give the exact fare to the driver as you board.

Swift Pay As You Go
 

The cashless way to travel. Simply load credit to your card to buy single, return and day tickets on the bus and tram.

No more hassle finding the exact change, just ask your bus or tram driver for your ticket when you board. With most bus operators accepting Pay As You Go and offering a discount, as well as discounted fares on Midland Metro if you pay cash on the bus or tram then switch today to start saving.

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Is there any parking available at the venue?

When it comes to exhibition parking, it’s rare to be spoilt for choice. Yet with over 16,500 spaces available you won’t need to search for a spot - once your satnav has brought you to the NEC, follow the signs for the show you're visiting. What’s more, in addition to a vast choice of spaces you can also pick from a range of payment methods including Pre-Paid Parking. Find out more on the NEC website.

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How can I arrive by airplane?

Birmingham Airport is right on our doorstep. Simply take the free and fast air-rail link to Birmingham International Railway Station located at the upper level of Terminal 1. The train runs every two minutes and only takes 90 seconds. When you arrive just head straight through to the NEC.

Visit our travel section for more information and flight discounts.

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Do you have any travel discounts available?

As a registered attendee, you will soon have access discounted flights for travel to this event.

Visit our travel section for more information.

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Do I need a VISA to attend the show, if I am not from the United Kingdom?

You may be required to obtain a visa if you are traveling from outside the EU, EEA or Commonwealth. Go to gov.uk to find out more!

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I require special assistance, what can I do?

We will do our best to accommodate your needs, please email us at bvalive@closerstillmedia.com or call us on +44 (0) 2476 719 687 for any assistance or visit our special assistance section.

The NEC aims to be fully accessible and user-friendly for disabled visitors. Visit their website for a quick guide to some of our facilities – if you would like to know more,  don't hesitate to get in touch. Find out more

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Can I bring my dog to the conference?

You are welcome to bring your dog to the conference, however please make sure to contact us beforehand and provide paperwork for your dog. If you do not contact us beforehand you may not be allowed to enter the conference.

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Are exhibitors collecting any personal data?

All our attendee badges are encoded with your name, address, phone, organisation, and e-mail address (if applicable). Exhibitors obtain this information only if they scan your badge in the exhibition. If you do not wish to share your information, please do not have your badge scanned.

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Where can I find a list of all attending exhibitors?

Our exhibitor list will be coming soon with an up-to-date list of companies that have signed up to participate.

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What sessions can I attend?

Our sessions aren't restricted and available to all delegates. Please be aware that therefore seats aren't guaranteed.

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Continuing Professional Development Accreditation

How many CPD hours will I receive?

BVA Live is accredited for up to 17 hours of CPD for vets and vet nurses.

The conference programme features more than 40 internationally-renowned speakers, delivering 70+ hours of accredited education. It has been designed to cover all species and a broad range of clinical and business topics so matter what your interests and needs, you will get the knowledge and advice you need at BVA Live.

Don't forget to pick up your Certificate of Attendance at the CPD Point at BVA Live!

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How do I obtain my CPD certificate?

Certificates will be available to collect from CPD Collection Point on the attendee’s last day.

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Will presentations or recordings be available for purchase?

With over 70+ hours of world-class content this year, we will be offering this year’s lectures online after the show at Vet Show Academy.  Please call the delegate team on 02476 719 687 or email bvalive@closerstillmedia.com for more information or go to academy.vetshow.com to purchase presentations from our Global Vet Show Portfolio.

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Onsite Services

Is there any WIFI available?

We understand the need to stay connected, which is why we provide free visitor Wi-Fi across the NEC - no code required.

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Is lunch included in my conference pass?

Lunch and beverage service is included as part of your delegate badge. You will find lunch vouchers in your Holiday Passport Book to be redeemed for lunch and refreshments in the hall.

Coffee, tea and water stations are available throughout each day within the exhibition hall.

Lunch will be served between 11:30AM – 2:30PM each day. It can be obtained with the vouchers found within your holiday passport book (included within your delegate bag). Ensure you bring the vouchers with you each day.

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Can I bring my child/baby? 

Unfortunately, daycare is not available at BVA Live, however, the NEC Birmingham offers baby change/feeding facilities throughout the venue. Find out more here. Babies are welcome in harnesses or pushchairs within the exhibition however for safety purposes, we do ask that if you are planning to bring children under 18, you let us know here. 

Let us know you're bringing baby/child

Is it possible to smoke at the venue?

Smoking is not allowed anywhere inside the venue aside from our designated smoking areas. No excuses, no exceptions. This also applies to e-cigarettes and vaping. Our designated smoking areas are outside the Piazza entrance, the Piazza garden (weather and daylight permitting) and just off the Atrium main entrances.

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Is a Lost & Found office available?

It happens to us all, so if you’ve lost something at BVA Live head to our Organisers Office or the NEC Security Office at either the Piazza or Atrium and we’ll do our best to help. Alternatively, call the NEC Lost Property Department on 0121 767 3883.

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Where do I pick up my event materials?

Please collect your delegate bag from the entrance area; this includes the Official Show Guide, holiday passport book (lunch vouchers), notepad, pens and other information from our sponsors and partners.

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