In the complex world of veterinary practice, things don’t always go as we plan or intend, despite the greatest effort and care. But what are the hidden costs of these events for all involved? And how could they become valuable opportunities to learn and improve?

Supporting colleagues when things don’t go as we intend and cultivating a culture of continuous improvement that avoids blame and judgement is essential to developing thriving teams and businesses.

During this session, our panel discussion will explore a human factors approach to reframing adverse events as opportunities for learning and improvement and the benefits this can have for all involved. Whatever your role in practice, unlock tools and perspectives that not only give you a greater awareness of how your practice is performing, but enable you to take real steps in driving meaningful improvement whilst cultivating a supportive learning culture. 

• 1.Recognise the wide-ranging impacts of adverse events on veterinary teams and businesses
• 2.Illustrate the role of leadership and organisational influence in supporting safety culture in practice
• 3.Reframe adverse events as opportunities to build a supportive culture of learning and continuous improvement
• 4.Explore tools and methods to help drive meaningful change