During this session, Jennie will explore through VCMS complaint insight, whether contextualised care and effective and compassionate support are the preventative care plan for strong and positive client relationships.

• How to recognise and respond to the needs of each individual
• Tailoring a treatment plan to ensure its not only effective but its empathetic to the specific clients’ needs
• We will explore why context matters and how it shapes our interactions
• To what extent a contextualised care approach could have impacted and influenced client behaviour though looking at complaint case studios.